Get in Touch With Us
Got a question about how we review online casinos, spotted something that needs a second look, or want to flag an issue with an operator listed on 200eleventh.com? This page explains how to reach us and what we can realistically help with.
How to Reach Our Team
Email is the best way to get in touch. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to close out enquiries. We aim to respond within two working days, though during busy periods it may take a little longer.
To help us route your message quickly, tell us upfront what it's about — for example, a question about a specific casino's bonus terms, a correction to a licensing detail, or a general enquiry about how payouts and withdrawal times work.
What We Can Help With
- Questions about our rankings — If you want to know why a casino appears where it does, or how editorial ratings like the ones shown on this site are put together, ask us directly.
- Corrections and updates — Bonus offers, wagering requirements, and payout speeds change regularly. If you notice something that looks out of date, we want to know so we can check it.
- Content suggestions — If there's a topic you'd like us to cover in more depth, such as how a particular banking method works or how state regulations affect eligibility, let us know.
- Partnership and editorial enquiries — If you represent a licensed casino operator or a relevant organisation, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention this in your message. We will point you towards state and national support resources rather than attempt to advise directly.
What We Cannot Do
We are an independent comparison and review site, not a casino operator, a payment processor, or a regulator. That means we cannot:
- Access, deposit into, or withdraw from your casino account
- Resolve a dispute over a specific bonus, wager, or payout — that has to go through the casino's own support team, and if unresolved, the licensing body that oversees it
- Verify your identity or process any KYC documents on a casino's behalf
- Guarantee the outcome of any game or promise a particular payout speed
If you're dealing with a live account issue, your fastest route is usually the casino's own customer support channel, since they hold your account details and transaction history — we don't.
Before You Write In About a Specific Casino
If your message concerns one of the operators covered on this site — such as those featured in our Best Non GamStop Casinos 2026 guide — it helps to include the casino's name, the approximate date of the issue, and whether it relates to a bonus, a withdrawal, or account verification. This lets us check our own information against what you're describing, even though we can't intervene directly with the operator.
A Note on How We Handle Feedback
Accuracy matters more to us than speed of publishing. If a reader points out that a bonus offer, a licence detail, or a payout figure has changed, we treat that as a genuine correction to investigate, not a nuisance. Our content is reviewed periodically, and reader input is one of the ways we catch things that have moved on since our last check.
We also welcome feedback on tone and usefulness. If something we've written felt unclear, overly promotional, or just missed the mark, tell us — that's how the site improves.
Next Step
Whatever the reason for getting in touch, a real person reads every message that comes through. Send us an email at [email protected] with a brief description of your enquiry, and we'll follow up as soon as we can.